| Terms & Conditions |
What Are The Terms
& Conditions of Carriage? As a user of
this website (referred to as "you/your") you acknowledge that any use
of this website including any transactions you make ("use/using") is
subject to our terms and conditions below. 1.
Pieces How many pieces are in the shipment? Note that for
courier each piece must not exceed 32kg to
travel by courier. 2. Weight What is the
actual gross weight, in kilos? If you have a shipment weighing 1300g, then
please either enter 1.3kg. The weight will be rounded up to the
nearest half kilo making the example1.5kg for billing purposes. 3.
Dimensions The actual billing weight will be the higher of the actual weight
and the shipment’s volumetric weight – do you have a non-dense shipment? If so,
please enter the shipment’s measurements (3 dimensions, in cm, for each piece)
– the volumetric weight will be calculated by using the formula (Length x
Height x Width) 4,000 / 5,000 / 6,000 subject to the service selected . 4. Definitions Listed below
the following terms that will be found in these terms of carriage: The carrier has the
right to refuse a consignment for such reasons as insufficient packaging or if
the consignment is too large. Wacpack can only
deliver to a full street address. We cannot deliver to a PO Box. If a
consignment is collected and returned for this reason, no refund will be given. AS FROM THE 1ST MAY
2017 ALL STANDARD COURIER BOOKINGS BOOKED BY WACNET STAFF MAY INCUR A BOOKING
FEE OF £5.95 PER BOOKING. THIS IS TO IMPROVE ACCURACY AND TO MAINTAIN THE LEVEL
OF SERVICE THAT OUR CUSTOMERS HAVE BECOME ACCUSTOMED TO. OUR STAFF ARE
ALWAYS HAPPY TO SHOW CUSTOMERS HOW TO DO THEIR OWN BOOKINGS. Due to GDPR and the
huge increase in bookings we are being increasingly restricted in to
entering details onto our customers accounts.Saying that these are
unpresented times and we understand that many oar working from home with
limited access to adequate Broadband connections. At the moment we have many
staff making booking for customers instead of managing customers collections
and delivers which delays updates and tracking. So we are asking that as
many of our customers can try to make their own booking to avoid any
unnecessary mistakes and ensures our service is maintain to have your
deliveries made on time and efficiently. The 3% charge or £5.00 booking
fee has always been in place, we just didn’t use it with our most frequent
customers as we value your business. Your kind understanding in this
matter is greatly appreciated. 6. Prohibited Items Out of area/Remote shipments may
incur additional charges Transit Time may be affected by
Congestion/COVID-19/BREXIT restrictions causing delays on some shipments.
High Value for
items over £15.00 will incur a high Value clearance charge enforced by HMRC. All Shipment with a commercial value
will require receiver to be EORI registered to receive shipment in Europe.
By entering the weight and dimensions of your consignment/s you are paying for
the freightage. If the actual or volumetric consignment/s is heavier then the
additional charges will be billed, and the reason for the discrepancy will be
confirmed in writing. Standard export
courier bookings made by Wacpack staff on your behalf could incur a booking fee
of £10.00 per booking. To cancel any order
must be made by email and only then if there is time to make the cancellation
24 hours in advance. If we do not receive written cancellation you may be
charged for a "Wasted Journey" at the cost of the person in
correspondence with our terms and conditions. Storage charges
will be passed on when goods are held due to incorrect documentation or delays
in HMRC payments. · Act of God or Global Pandemic · Consequences of war · Insufficient packaging / Incorrect labelling · Prohibited contents
We aim to provide
outstanding customer service. If you have any complaint about the service you
have received from us, please contact our Customer Service Team on
CS@wacpack.com 17.
Shipping Quotes Quotes exclude
import duty and taxes. All transit times
are subject to customs clearance. Weight
discrepancies will be charged accordingly. When comparing our
quote with other couriers, please ensure that they are inclusive of VAT and
fuel surcharges. Airfreight quotes
are subject to change and are valid for 48hrs days from date of quote. If goods are to be
on forwarded to a 3rd party country requiring additional export documents,
please advise so that MRN and UK customs certificates can be arranged prior to
export. CARGO INSURANCE is
not included unless listed above. Wacpack can arrange £15,000.00 cover for
£27.00 on most commodities, please contact us to arrange. Quotations exclude
hazardous, timed or express deliveries except where stated. Quotations are given
on the basis of immediate acceptance and are subject to the right of withdrawal
or revision by the company. To cancel any order
must be made by email and only then if there is time to make the cancellation
24 hours in advance. If we do not receive written cancellation you may be
charged for a "Wasted Journey" at the cost of the person in
correspondence with our terms and conditions. If any changes
occur in the particulars of the shipment, it's stowage characteristics, or the
company's costs, whether before or after completion of a transaction, the
company's quotation and charges shall be subject to revision accordingly,
without notice. No insurance will be affected except upon express instructions
given in writing and accepted by the Company. Rates of exchange
will be subject to the rate applicable at sailing/arrival date and any
fluctuations in the rate of exchange may alter the price given above Excludes Insurance, deferment usage and any Duty / VAT that may be payable. Recommend FAS payment by which Wacpack will issue HMRC Account details and reference for the customer to pay direct at cost. Sea freight quotes valid for first quarter of the month and second quarter, dependent on when the date of the quote falls in. ie Quoted price for 10th March shall be valid until 15th March, Quoted 17th March valid until the last day of the month. Please note all quotations for pallet
deliveries are based on standard sized (120 x 100 x 200) pallet, Goods unpacked
at port are placed on to standard pallets, if the goods are oversized this will
incur additional costs based on the final dimensions of the cargo Terms 50% with
order, 50% on clearance at UK Customs (unless otherwise agreed) New customer terms 100% with order
(unless otherwise agreed) If Agreed: By agreeing to our
Terms & Conditions; you are agreeing to be considered for a credit account
for Freightage charges. WacPack will use the information provided to
obtain financial information (credit score) via a credit checking
agency. From this we will determine the terms of payment to be
applied to your account. One of the following
credit terms will be notified to you: Payment up front 14 days from date
of invoice 30 days from date
of invoice Duties,
Taxes and deferment fees will be recharged along with a Wacpack admin charge of
£20.00. These are due immediately; they do not form part of your
credit account. Wacpack reserve the right to charge up to 10% pcm after the due date of the invoice,
which is dictated by Wacpack. If payments are still unpaid Wacpack will take whatever action necessary to redeem the outstanding amounts
at the time the invoice fell due, this will include interest and legal costs
along with the possibility of passing on your debt to a collection recovery
agency. Note: All
interest will be charged on a compound rate per calendar month. Should
the debt be passed to a third party it will be down you (the client) to
negotiate with Recovery Agency. 19. Brexit EU Trade Agreement. As you already know
when the UK leave the EU on January 31 2020, a transition period began to give
both parties time to negotiate a future trading relationship. For the duration
of this period, the UK has remained part of the Customs Union and Single Market.
However, it is due to leave both when the transition period ends on December 31
2020. While no one can
predict with certainty everything that might change, we want to help our
customers plan ahead, please see below the two possible trading scenario: A Free Trade
Agreement (FTA) Unlikely to
eliminate all customs checks so additional paperwork and other formalities
could still be required. We will inform you on the specifics when and if the
above trade agreement is implemented. WTO terms (World
trade organization): If an FTA cannot be
agreed by the end of the transition period, the UK and the EU will trade on
World Trade Organisation (WTO) terms. Shipments will be
subject to customs clearance and inspections, tariffs are expected to be
imposed on goods that the UK sends to EU countries and on goods EU countries
send to the UK. Advice to our customers Outlined below are
two points which we believe should be addressed and determine if they are
applicable going forward. EORI NUMBER: If you do not
already have an EORI number you will need to register . Please note the
receiver will also need to be EORI registered in their own respective
countries. EU EORI numbers
will not be recognised in the UK. UK EORI numbers will not be recognised in the
EU. We advise all customers to register for an EORI in your own country as soon
as possible. It only takes 10 minutes to apply. If additional
documentation is needed this has to be filled in by the recipient at final
destination, ensuring that full contact details are given at time of shipping
including Tel/Email/contact name so that our overseas partners can contact them
if needed. DEFERMENT ACCOUNT: When goods are
imported, they may be subjected to import sales tax and customs duties. These
duties are paid in full to the customs authorities at the time of import. A
Deferment Account is an account authorised by your local customs office through
which your payable duties can be paid directly to the authorities for a certain
accounting period on a predetermined due date. More information can be found on
country Government websites. <https://mcusercontent.com/9a0fa26794965b24d6ea3cfa9/images/599765c6-5ef2-4386-b204-4d774662c49c.png>
Please note Both above trading
agreements may cause additional charges to be added per package for customs
declaration. Wacpack strongly
support determining what is best for your business going forward, while we
offer advice we do not endorse any actions taken based on this without further
research on your own behalf. Version2 date 30 March 2021 |
